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  1. Marga Biller

    How to Break the Expert’s Curse by Ting Zhang

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    2 June 15, 2015
    We have the pervasive problem of the expert-novice gap. Consider an illustrative example from an interview with a medical student. During her first weeks, she admits that she did not know something basic when she walked into the operation room: “where do I stand.” Her attention would be better directed on the substantive procedures in the OR. Experts find it difficult to relate to novices, though they themselves were once novices. This is because one, they have imperfect memory which leads them to mistakenly think that they have always known what they know now. Two, experts are victims of the curse of knowledge, so they assume the uninformed parties are knowledgeable. Three, difficult processes have become automatic for experts, and experts underestimate the amount of time it takes novices to learn.
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  2. Marga Biller

    Simple Rules by Kathy Eisenhardt

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    Comment June 15, 2015
    Kathleen enthralled our LILA community with compelling arguments on coping with complexity with simple rules. This brief captures the features of simple rules, why they work, and how to create (and update) them. Each major point is illuminated with examples (indented) of simple rules effective for the respective organizations or further explanation. Simple rules may be different even in similar situations if the people are different. Indiegogo and Kickstarter are both crowdfunding websites but they have different values which are reflective of the founders’ values. Indiegogo, founded by Berkley graduates, has a rule to fund anything as long as it is legal. It’s liberal, egalitarian, and for everyone. Kickstarter, who’s founders have a background in art curation, fund only if it fits one of their thirteen categories. They follow the model of curation—some criteria must be met.
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  3. Marga Biller

    June 2015 Feedback

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    June 9, 2015
      MEMBER on day 2 What went well Fran:  Presentations were excellent, presented frameworks, wove in themes from the year, integrated insights from the day Albert:  Summary briefs for the year were very well written, connect dots, cite references which provides residual value Albert:  David’s summary and triangulation which provides insights and refreshing views on connections of key concepts TJ had doubts until David spoke about what flexpertise was.  Leveraging lateral potential really landed it for him. Laurent:  Such a complex theme. Speakers were well selected, choice of breakouts was hard to make.  Lucy:  Have alumn come back to reconnect Alana: ...
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  4. Marga Biller

    Team Feedback April 2015

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    April 22, 2015
    April 22 2015 What worked well Pacing – no slippage of time Good to have only 5 tables – fuller Great attendance Mary’s content had a lot of overlay – deep dive and connections to Ed’s content Generative discussion on Mary’s content A lot of connection cafe topics, harvesting worked well.  Dave prompted them to talk in pairs or tables to generate topics Energy was high Ed clarified something he heard in the room before the conversation cafe – remember to prompt speakers 3 people commented on the video – were not present in February Daniel’s framing and connection to...
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  5. Marga Biller

    Ting Zhang reveals how experts can rediscover the experience of inexperience

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    1 February 25, 2015
    In a recent study, Harvard Business School doctoral candidate Ting Zhang identifies how experts who are looking to be mentors, can reverse the "curse of knowledge" and tap into what it was like to learn something new. She describes two specific actions that experts can take: when learning something new, proactively document the early-stage learning process with the intention of reflecting on the process and using this knowledge later on to help others re-experience what it was like to be a novice. Dave Perkins commented on the research and was published on the Working Knowledge site. You can read his comment as well.
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  6. Marga Biller

    Improvisation Capability and the Flexible Firm by Dr. Dusya Vera

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    February 19, 2015
    In the LILA October 2014 meeting, we argued that flexible experts have certain skills and abilities, dispositions, traits, metacognitive and self-regulatory skills, and experiences. Dr. Vera suggested that improvisation is one of those competencies that people develop at an individual, a team, or an organization level. She began the lecture by proposing the following questions: Is it enough to have a few people improvising? Or do you need an entire organization to improvise?
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  7. Marga Biller

    How to run a company with almost no rules – Ted Talk by Ricardo Semler

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    February 19, 2015
    What if your job didn’t control your life? Brazilian CEO Ricardo Semler practices a radical form of corporate democracy, rethinking everything from board meetings to how workers report their vacation days (they don’t have to). It’s a vision that rewards the wisdom of workers, promotes work-life balance — and leads to some deep insight on what work, and life, is really all about. Bonus question: What if schools were like this too?
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  9. Marga Biller

    Superflexibility with Homa Bahrami: Audio Recording

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    February 12, 2015
    Homa Bahrami is an international educator, advisor, and author, specializing in organizational flexibility & team effectiveness in dynamic, knowledge-based industries. She is a Senior Lecturer at the Haas School of Business, University of California, Berkeley, where she has been on the faculty since 1986. She is the co-author of a major textbook (with Harold Leavitt) "Managerial Psychology: Managing Behavior in Organizations", published by the University of Chicago Press, and translated into many languages. Her latest book "Super-Flexibility for Knowledge Enterprises", published by Springer (second edition, 2009) focuses on practical approaches for organizing and leading knowledge workers in dynamic settings. Homa serves on several boards in Silicon Valley and Europe and is active in executive education and executive development in the US, Europe, and Asia. Click more to access the recording of the call.
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  10. Marga Biller

    Feedback February 2015

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    February 11, 2015
    Quick feedback end of day 1 Showing animation at the start of the day Flow of day with presentation and opportunity to clarify ideas Allow for more topics and then cull down Team reflection day 1 What went well? Having Maurizio be part of the cafe – provided new insights but didn’t dominate Cafe process worked well, some felt constrained when a person stated what they believed in strongly, (dc does not belong in…) prompted really good discussion Think about? Difference between provocation and just questions Nominating process for cafe’s Is there a way to get more nominated topics and...
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